Shipping policy

Shipping and Delivery Information

 

 

Processing Time:

Our team requires 3-5 working days for packaging and processing orders (excluding any pre-order turnaround time).

 

Dispatch and Arrival:

After dispatching your item to the courier, please note the following delivery times:

 

- UK Customers: Your abaya is estimated to arrive within an additional 3-4 working days.

 

- International Customers: Expect a delivery timeframe of 7-14 working days.

 

Important Considerations:

 

While we strive for timely international deliveries, unanticipated delays may occur due to factors beyond our control. These may include:

 

- Customs Clearance: Unforeseen challenges with documentation, inspections, or processing can extend clearance times.

 

- Weather and Natural Events: Severe weather conditions, hurricanes, earthquakes, or floods might disrupt transportation networks, leading to delays.

 

- Transportation Challenges: Delays at ports, strikes, or mechanical issues with shipping vessels or planes may impact delivery schedules.

 

- Pandemics and Emergencies: Events like pandemics (e.g., COVID-19) can cause disruptions in transportation and customs procedures, resulting in delays.

 

As a company, we acknowledge that parcel delays may occur occasionally. In case of a delay, please refer to the tracking number sent to your email.

 

For any concerns or questions, please reach out to us via email. We appreciate your understanding and cooperation in delivering a positive shopping experience.